Image2
Image3
Image4
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#
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Prototype
Screen
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Reference
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User’s
feedback/ critical incidence/ problem
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Reason
for negative feedback/ breakdown
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Scope
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Severity
(high/medium/low) and justification for giving it that rating
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Ways
to rectify and any tradeoffs (i.e why the fix might not work)
|
|
1
|
See
Picture 1
|
7-14
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The
user mentions that it is difficult to find the save button and takes a
considerable time. And at last, randomly guesses the correct option.
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Since
the user is non-technical, she did not identify the download icon straight
away.
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This
specific screen.
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Low
(Because most users are able to identify the download icon)
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Can
have a caption with the icon so that the user won’t get confused.
|
|
2
|
See
Picture 2
|
17-18
|
The
user mentions that the letters are too small and there is no white space. And
the user takes time in trying to perform and fails.
|
The
number of post views is displayed on top of the post. Since it is just
displayed as a number and with a small chart next to it, user couldn’t
identify it.
|
This
specific screen.
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Low
(Because most users are able identify as it is a common way of depicting the
number of views.
|
Can
have a caption so that the user will not get confused.
|
|
3
|
See
Picture 3
|
19-20
|
The
user takes time to find the icon where it will navigate to advertisements of
the site. Finally, after considerable time, User is able to succeed.
|
The
user takes time and searches the site to find the advertisements of the site.
Since it is displayed at the very top, the user was unable to straight away
identify it.
|
This
specific screen and the screen that appears after the user presses the
advertisement icon.
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Low
(Because the advertisement icon is clearly visible at the top of the screen)
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The
user can check the top to find the advertisement icon, since usually other
options are mostly displayed at the top of the page.
|
|
4
|
See
Picture 4
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21-22
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The
user gets confused and shows the published date of the news post instead of
the current date and time.
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The
current date and time is displayed at the top left corner of the page. The
user was unable to see the date and time straight away as the user was
concentrating on elsewhere.
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This
specific screen.
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Low
(Because most users would straight away be able to identify as it is quite visible)
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Since
it is quite visible, the user can properly check and understand.
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