Saturday, March 21, 2015
Breakdowns identified after the paper prototype evaluation
Image1
Image2
Image3
Image4
|
#
|
Prototype
Screen
|
Reference
|
User’s
feedback/ critical incidence/ problem
|
Reason
for negative feedback/ breakdown
|
Scope
|
Severity
(high/medium/low) and justification for giving it that rating
|
Ways
to rectify and any tradeoffs (i.e why the fix might not work)
|
|
1
|
See
Picture 1
|
7-14
|
The
user mentions that it is difficult to find the save button and takes a
considerable time. And at last, randomly guesses the correct option.
|
Since
the user is non-technical, she did not identify the download icon straight
away.
|
This
specific screen.
|
Low
(Because most users are able to identify the download icon)
|
Can
have a caption with the icon so that the user won’t get confused.
|
|
2
|
See
Picture 2
|
17-18
|
The
user mentions that the letters are too small and there is no white space. And
the user takes time in trying to perform and fails.
|
The
number of post views is displayed on top of the post. Since it is just
displayed as a number and with a small chart next to it, user couldn’t
identify it.
|
This
specific screen.
|
Low
(Because most users are able identify as it is a common way of depicting the
number of views.
|
Can
have a caption so that the user will not get confused.
|
|
3
|
See
Picture 3
|
19-20
|
The
user takes time to find the icon where it will navigate to advertisements of
the site. Finally, after considerable time, User is able to succeed.
|
The
user takes time and searches the site to find the advertisements of the site.
Since it is displayed at the very top, the user was unable to straight away
identify it.
|
This
specific screen and the screen that appears after the user presses the
advertisement icon.
|
Low
(Because the advertisement icon is clearly visible at the top of the screen)
|
The
user can check the top to find the advertisement icon, since usually other
options are mostly displayed at the top of the page.
|
|
4
|
See
Picture 4
|
21-22
|
The
user gets confused and shows the published date of the news post instead of
the current date and time.
|
The
current date and time is displayed at the top left corner of the page. The
user was unable to see the date and time straight away as the user was
concentrating on elsewhere.
|
This
specific screen.
|
Low
(Because most users would straight away be able to identify as it is quite visible)
|
Since
it is quite visible, the user can properly check and understand.
|
Contextual inquiry for prototype
Tasks
1.
Find older news articles.
2.
Find a way to go to the chat room.
3.
How to view the full description of a
news post.
4.
How to view the local song list.
5.
Find the current date and time.
6.
Find out the number of views for a post
7.
Find the author of a news post.
8.
Find the published date of the news post.
9.
How to download a news post.
10.
How to view the advertisements of the
site?
Description of the technical user.
Our
technical user is Mr.Fernando and he is 22 years old. He is currently reading
for his degree in Information Technology. Hence, he is well accustomed with IT
and its applications. So, the team decided to do the evaluation with him as our
technical user as he is an experienced user in IT. 2:55 Minutes were taken by
the user to complete the tasks and he was capable of successfully performing
all the given tasks by the team. He did not encounter any difficulty while
performing.
Transcript (with technical user)
1. Evaluator:
Can you find older news articles?
2. User:
<presses on the correct option to view the older news articles>
3. Evaluator:
okay.
4. Evaluator:
Then, can you find the place to go to the chat room?
5. User:
Can you repeat?
6. Evaluator:
Can you find the place to go to the chat room?
7. User:
<presses on the correct button to go to the chat room>
8. Evaluator:
okay.
9. Evaluator:
There is a place to view the full description of a news post. Can you find that
place?
10. User:
Full description of the post?
11. User:
<presses on the correct link to view the full description>
12. Evaluator:
Okay. Then, there is a place to go to the local song list. Can you find it?
13. User:
Here! <presses on the correct button to get the local song list>
14. Evaluator:
Okay, can you find current date and time?
15. User:
<shows the correct location of the current date and time>
16. Evaluator:
Okay. There is a place that has number of post views. Can you find it?
17. User:
Number of post views? <Searches through> There!! <shows the correct
location of views of a post>
18. Evaluator:
Can you find the author of a news post?
19. User:
There! <shows the correct place where the name of the author is stated>
20. Evaluator:
Then, there is the date in a news post that has the published date, can you
find that?
21. User:
This! <shows the correct place where the published date is displayed>
22. Evaluator:
Then, there is a place to download a news post?
23. User:
Here! <presses on the correct button in order to download a news post>
24. Evaluator:
There is a place to go to advertisements of the site. Can you find it?
25. User:
There! <presses on the correct button to view the advertisements featured by
the site>
26. Evaluator:
Okay. Thank you.
Description of the
non-technical user.
Our
non-technical user is Ms.Fonseka and she is 21 years old. The team decided to
evaluate her as the non-technical user. 4:10 Minutes were taken by the user to
complete the given tasks. The user took more time than the technical user to
complete the same tasks which were given to the technical user. She was able to
perform certain tasks successfully and had some difficulties in performing the
other tasks. She was confused while performing certain tasks, therefore, was
unable to complete them.
Transcript (with non-technical user)
1. Evaluator:
Can you find older news articles?
2. User:
I’ll click on this to view older news. <presses on the correct option to
view the older news articles>
3.
Evaluator: Okay. Then, can you navigate
to chat room?
4.
User: Chat room? It is here! <presses
on the correct button to go to the chat room>
5.
Evaluator: Okay. Then, can you find the
full description of a post?
6.
User: I’ll click on this, ‘Read’!
<presses on the correct link to view the full description>
7.
Evaluator: Okay. Then, if you want to
save a post, can you find a place to do that?
8.
User: To save a post?
9.
Evaluator: Yes!
10.
User: <takes time to perform the
task>
11.
Evaluator: Is it difficult to find?
12.
User: Yes, it is difficult!
13.
Evaluator: Okay.
14. User:
May be, I can click on this! <finally, after some time, presses on the
correct button in order to save a news post>
15.
Evaluator: Okay.
16.
User: I’m not sure. <confused>
17.
Evaluator: Can you find how many post
views are there?
18.
User: Post views? The letter are too
small. There’s no white space. It is difficult to find. I’m sorry, I can’t
find. <User is unable to perform the task>
19.
Evaluator: Okay. There is a place to go
to advertisements in the site. Can you find that place?
20.
User: Advertisements? Emm, ah this one!
<takes time to perform and finally presses on the correct button to view the
advertisements featured by the site>
21.
Evaluator: Then, can you find current
date and time?
22.
User: These! <gets confused and shows
the news post’s date>
23.
Evaluator: There is an author for a news
post. Can you find the name of that author?
24.
User: I think it’s this! <shows the
correct place where the name of the author is stated>
25.
Evaluator: Then, there is a place to go
to local song list
26.
User: Local?
27.
Evaluator: Local song list
28.
User: Okay, ah this one! <presses on
the correct button to get the local song list>
29.
Evaluator: A place to find local jobs?
Can you find it?
30.
User: <presses on the correct
button>
31.
Evaluator: Then, can you find the date
of a post?
32.
User: This is the date of the post!
<shows the correct place where the published date is displayed>
33.
Evaluator: Okay. Thank you.
Subscribe to:
Posts (Atom)